Technology can make or break your business, from speed and network concerns to infrastructure and cloud management, according to Robert Hessel, CEO/Chairman of Source1 Solutions. They want to be the IT partner on whom their client’s organization relies to manage IT solutions and proactively secure systems to keep them reliable and running smoothly. They tailor technology to their organization and prioritize data protection.
Robert started his company 12 years ago to have more control over his career. He was frustrated in his previous jobs, where he wasn't involved in decision-making, and wanted to create a company where he and his team could make a big impact. He has been inspired by famous athletes and believes the lessons he learned from playing sports have helped him succeed in business.
Robert finds inspiration in Michael Jordan, who represents unwavering commitment and a relentless pursuit of excellence. Jordan's exceptional work ethic and determination remind him that achieving greatness requires consistent effort and dedication. Similarly, Elon Musk's innovative thinking and ambitious goals have transformed various industries, inspiring Robert to push boundaries, take calculated risks, and have grand visions. Icons such as these, have influenced Robert’s practices of embracing change, adapting to challenges, and persistently pursuing groundbreaking ideas. Additionally, mentors and coworkers throughout his career have impacted Robert's leadership and personal growth through their guidance and encouragement. One of the most important factors in Robert’s journey is being around successful individuals in the business industry. He actively seeks out mentors and hires team members with different skills and experiences, allowing him to learn from their wisdom and gain insights into successful strategies.
According to Robert, improving as a leader is a continuous journey that requires finding mentors to learn from. “Transitioning from being a manager to a leader is as important. The mentality shift is an understanding that leaders inspire while managers simply manage. Empowering and trusting your team members fosters a sense of ownership and responsibility. Although it may be difficult to let go of micromanagement, it ultimately strengthens a team.” Hessel remarked.
Robert actively engages in a variety of activities to enhance his leadership abilities and gain valuable insights. He reads extensively on leadership, management, and personal growth to learn from successful professionals. Additionally, he takes part in development courses and workshops, which offer a structured approach to improving specific skills and learning from experts and peers.
In Robert's company, the approach to decision-making focuses on prioritizing the company's best interests while also considering what is best for the customers. The team is encouraged to be confident in their decisions and to defend them effectively. Even if the outcome is not as expected, as long as the right decision-making criteria are used, it is considered a learning opportunity for improving future results.
Besides, Robert strongly believes that the best way to communicate with employees and customers is through face-to-face conversations, which he considers to be the most efficient and effective method. “Despite the many ways we can communicate with technology, nothing can replace the profound impact of genuine human connection,” he explains. “Face-to-face communication allows for a more meaningful and empathetic interaction that is difficult to imitate online. Nevertheless, being timely shows a commitment to open communication and prevents things from getting worse. Active listening and open dialogue help create transparency and mutual respect for everyone involved.”
Furthermore, the best way to give and receive feedback from Robert is to be completely honest. It's important to address issues promptly and openly, as ignoring them can make the situation worse.
The most valuable asset of the organization is its employees. While having a good product, service, and efficient processes is important, it is the exceptional individuals within the organization that truly make a difference. They have built a skilled and devoted team that shares a passion for making a positive impact. Their shared determination to create change drives their progress and allows them to stay relevant in an ever-changing industry. The team consists of talented and experienced individuals who are not only passionate about their organization's goals and values but also work together cohesively to create a positive and collaborative work environment that leads to success.The team's main focus is on building and maintaining meaningful relationships with customers, colleagues, and stakeholders. This value helps unite the team and guide their decision-making. Their strong team culture encourages individuals to bring their best to work, and it is evident when a new member does not fit in. The team is committed and motivated to solve challenges and consistently achieve their goals, reducing the need for additional meetings or motivational strategies.
Other than this, a highly effective software tool that has greatly contributed to the organization's development is comprehensive accounting software. This tool is crucial as it provides precise and unbiased financial information, which is essential for making well-informed and strategic choices.
The company is working on a new European acquisition that they are very excited about. Although they cannot provide specific information yet, this acquisition will greatly influence their growth in Europe for the next 3–5 years.
This acquisition aligns with their objective to maintain global leadership and signifies the beginning of a period of growth and a more substantial international presence. Rather than making specific predictions, they are committed to being flexible and responsive to their customers' and the industry's evolving needs. They will continue to foster innovation and creativity, enabling them to embrace emerging technologies and trends.
The focus should be on being adaptable and keeping up with industry trends rather than trying to predict every specific detail of the next five years, in Robert’s view.
Posted in CLF | Top 10 Inspiring CEOs of 2023, Robert Hessel, CEO of Source 1 Solutions Profile