Moore National Facility Services: A Vision Driven by Leadership, Family Values, and Operational Excellence
Moore National Facility Services offers comprehensive solutions ranging from commercial cleaning to minor electrical and plumbing services. Under the leadership of President and CEO Dwayne J. Moore, the company maintains an unwavering commitment to customer satisfaction and operational excellence. Their ability to tailor services to each client’s unique needs and build long-term partnerships sets them apart—they don’t just solve immediate problems; they proactively offer forward-thinking solutions that enhance their clients’ facilities.
In its early years, Moore National focused primarily on serving specific industries. However, as the business evolved, so did its vision. Today, the company serves a broad spectrum of clients, from commercial buildings to specialized industries like healthcare and retail.
This evolution reflects Dwayne Moore’s strategic pivot toward a service model rooted in long-term partnerships and full-scope facility support. The goal is clear: to be each client’s go-to partner for all facility needs, while remaining nimble in adapting to market demands.
Dwayne’s personal journey deeply influences the culture and direction of Moore National. His foundation was built on the baseball field, where he learned values that still guide him today—discipline, perseverance, teamwork, and resilience. A former minor league athlete, Dwayne carried his competitive spirit and commitment to shared goals from the diamond to the boardroom. These values have become cultural cornerstones at Moore National, shaping a team-oriented, results-driven environment.
His family has played a critical role in his success. Dwayne’s wife of 31 years, Dr Kangela Moore, and their children—Takeisha, Jonathan, and Dwayne Jr.—have been his backbone. He also credits his sister, Frances Moore, for believing in his vision early on and investing in the business when it was just an idea. Her support helped launch Moore National into what it is today.
His leadership philosophy is rooted in empowerment, transparency, and accountability. Dwayne sets clear expectations, fosters open communication, and emphasizes the importance of each team member understanding how their work contributes to the company’s overall success. He has also implemented a robust system of goal alignment—ensuring that business objectives are clearly communicated and cascaded through every department. Regular check-ins and cross-functional collaboration keep teams moving in the same direction, building a culture where people are empowered to take ownership of their results.
Dwayne’s commitment to continuous improvement is evident in every aspect of the business. He actively stays informed through industry reports, market analysis, and conferences. By staying connected to industry peers and anticipating trends, he ensures Moore National remains competitive and agile. A key differentiator is their emphasis on customer service and operational efficiency—consistently exceeding client expectations through responsive, high-quality service delivery.
One of Moore National’s most transformative initiatives was shifting from a traditional service provider to a full-scale facility management partner. This involved strategic vendor partnerships to secure better pricing, leveraging technology to streamline operations, and launching a new customer portal for real-time tracking of service requests, billing, and project updates. These innovations have improved client transparency while also boosting the company’s internal efficiencies and margins.
At the heart of Moore National is a leader who sees business not just as transactions, but as relationships. Dwayne Moore’s journey—from the baseball field to the boardroom—is a testament to grit, growth, and a deep commitment to excellence. With his family by his side, and the unwavering belief of his sister Frances who helped him take the first leap, he continues to build a legacy rooted in service, leadership, and meaningful impact.
Posted in CLF | Top 10 Inspiring CEOs of 2024, Dwayne J Moore, President & CEO of Moore National Facility Service Profile